Refund Policy for Tequila Tours in Guadalajara | TQM Tours
Last updated: March 3, 2026
This refund policy explains how refunds are handled for tequila tours booked with TQM Tours in Guadalajara and the Tequila Valley. Because our experiences involve reservations with distilleries, transportation providers, restaurants, and train operators, refunds depend on the policies of the partners involved in the tour.
For full details about cancellation deadlines, please review our Cancellation Policy.
How Refunds Work
If a cancellation qualifies for a refund according to our Cancellation Policy, the refund process follows these steps:
- TQM Tours must first receive the refund from the distillery, train operator, or transportation provider.
- Once the partner refunds the amount to TQM Tours, we will then process the refund back to the original payment method.
- This process ensures that refunds reflect the actual funds returned by our partners.
Distillery Tour Refunds
Tequila distilleries in the Tequila Valley operate under their own reservation policies. Each distillery determines whether tickets are refundable.
- Some distilleries may offer full refunds if cancelled within their allowed time window.
- Some distilleries provide credits instead of refunds.
- Some distilleries do not offer refunds once reservations are confirmed.
If a distillery provides a refund or credit, TQM Tours will pass that refund or credit directly to the customer.
Train Ticket Refunds (José Cuervo Express)
- Train tickets issued by José Cuervo Express are generally non-refundable.
- Tickets may sometimes be rescheduled depending on availability and the train operator’s policies.
- Rescheduling may involve additional fees depending on how many days before the trip the request is made.
- Requests made less than 48 hours before departure cannot be rescheduled according to José Cuervo’s official rules.
Refund Processing Time
Once TQM Tours receives the refund from the partner involved in the booking, we will process the refund to the original payment method.
- Refunds are typically processed within 5–10 business days after funds are received.
- The time it takes for the refund to appear in your account depends on your bank or credit card provider.
Non-Refundable Situations
Refunds may not be available in the following situations:
- Cancellations made within the timeframe outlined in our Cancellation Policy.
- Non-refundable tickets issued by distilleries or train operators.
- Missed tours or late arrivals.
- Travel disruptions caused by road closures, weather conditions, or regional events outside our control.
Why Refund Policies Exist for Tequila Tours
Most tequila tours in Guadalajara require advance reservations with distilleries, drivers, and experience providers across the Tequila Valley. These partners reserve time specifically for each tour group.
Because of this, last-minute cancellations often cannot be refunded. Our policies help support the local guides, drivers, and tequila producers that make these experiences possible.
Frequently Asked Questions About Refunds
How long does it take to receive a refund?
Refunds are processed after TQM Tours receives the refund from the partner involved in the booking. Once received, refunds are typically issued within 5–10 business days.
Will I receive a refund if a distillery cancels the tour?
If a distillery cancels a reservation and provides a refund or credit, TQM Tours will pass that refund or credit directly to the customer.
Are tequila tour deposits refundable?
Some deposits may be non-refundable depending on the distillery or experience provider involved in the reservation.
Can I get a refund for the José Cuervo Express train?
Train tickets are typically non-refundable, but they may sometimes be rescheduled depending on availability and the train operator’s policies.
