At TQM Tours, we strive to provide a seamless experience for our guests. This TQM Tours refund policy is based on our Cancellation & Rescheduling Policy and outlines the conditions under which refunds are available, as well as the process and timelines for receiving a refund on your tour bookings.

Refund Eligibility

• Standard Refunds: Refunds may be issued for cancellations made more than 24 hours prior to the scheduled tour pick-up time. The refunded amount will depend on the specific tour’s cancellation terms and any applicable administrative fees.
• Non-Refundable Bookings: Cancellations made less than 24 hours before the scheduled pick-up time are non-refundable, as outlined in our Cancellation & Rescheduling Policy.
• Premium Tours: For certain premium tours, cancellations require 48 to 72 hours’ notice. Refunds (if applicable) for these tours will be processed according to these terms.

Refund Calculation & Processing

• Refund amounts are determined based on the specific tour’s cancellation terms and may be subject to deductions for administrative or processing fees.
• Once a refund is approved, it will be processed within 7-10 business days using the original method of payment.
• Please note that any non-refundable deposits or fees will not be included in the refunded amount.

Special Cases

In exceptional situations, such as medical emergencies or other unforeseen circumstances, please contact our team directly. We evaluate these cases individually and strive to provide a fair resolution based on the situation at hand.

Additional Information

• This TQM Tours refund policy is an integral part of our overall Cancellation & Rescheduling Policy and is subject to the terms outlined therein.
• All refund decisions are at the sole discretion of TQM Tours.
• By booking a tour with TQM Tours, you agree to the terms outlined in this refund policy and our broader policies.