Terms and Conditions | TQM Tours

Terms and Conditions

Effective Date: March 27, 2025

Introduction

Please read these Terms and Conditions (“Terms”) carefully before using TQMTours.com (“Website”). These Terms govern your access to and use of the Website and the services provided by TQM Tours LTD (“TQM Tours,” “we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any provision of these Terms, you must not use our Website.

1. Services Provided

TQM Tours LTD operates solely as an online booking platform. We connect travelers (“you,” “your”) with independent drivers and guides (“Service Providers”) who conduct the tours. TQM Tours LTD does not directly provide or conduct the tours, and is not responsible for the actions or performance of any Service Provider.

2. Cancellation Policy

Each tour listed on our Website is subject to its own cancellation policy, which may include non-refundable deposits or specific refund deadlines. These details are provided in each tour description. For additional details, please review our Cancellation & Rescheduling Policy. In general, cancellations made 24 hours or more prior to the scheduled start time may qualify for a refund; cancellations made within 24 hours are non-refundable. In the event that TQM Tours must cancel a tour due to unforeseen circumstances (e.g., inclement weather or unavailability of the Service Provider), you will be offered either a full refund or the option to reschedule.

3. Non-Refundable Terms

Certain tours may require non-refundable prepayments or deposits. Such terms will be clearly stated in the tour description. You are advised to review these terms carefully prior to booking.

4. Limitation of Liability

Risk of Participation: All tours are conducted by independent Service Providers. You acknowledge that your participation is entirely at your own risk. TQM Tours LTD, its affiliates, officers, directors, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to personal injury, property damage, or any other loss incurred during the tour.
Insurance: While Service Providers are expected to carry valid commercial insurance, TQM Tours LTD does not routinely verify such coverage. We recommend that you request proof of insurance from the Service Provider prior to commencing your tour.

5. Role of TQM Tours LTD

TQM Tours LTD acts solely as an intermediary and does not employ or control the independent Service Providers. As such, TQM Tours LTD is not responsible for the conduct, services, or decisions of the Service Providers before, during, or after your tour.

6. Your Responsibilities

You agree to comply with all applicable laws, regulations, and guidelines while using the Website and during the tour.
It is your responsibility to verify that the Service Provider has valid credentials and appropriate insurance, if necessary.

7. Additional Guests

If you intend to include additional guests beyond the original booking, you must contact us at least 24 hours in advance. Failure to do so may result in additional charges or the inability of the Service Provider to accommodate the extra guests.

8. Damages and Charges

You are liable for any damage or loss caused by you or your guests during the tour, including damage to vehicles or facilities used during the tour. Any such costs will be charged to you.

9. Prohibited Conduct

To maintain a safe and functional platform, you agree not to:

Use the Website for any unlawful or harmful purposes.
Interfere with or disrupt the operation of the Website.
Attempt to gain unauthorized access to any part of the Website.

10. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of TQM Tours LTD or its licensors and is protected by United States and international copyright and trademark laws. You may not reproduce, distribute, or otherwise use any of this content without prior written consent from TQM Tours LTD.

11. Termination of Use

TQM Tours LTD reserves the right to terminate or suspend your access to the Website at any time and for any reason, without prior notice, if we determine that you have violated these Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless TQM Tours LTD and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Website or any violation of these Terms.

13. Governing Law

These Terms shall be governed by, and construed in accordance with, the laws of the State of Illinois, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising from or relating to these Terms or your use of the Website shall be resolved exclusively through binding arbitration in Chicago, Illinois, under the rules of the American Arbitration Association.

15. Updates to These Terms

TQM Tours LTD reserves the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after any such modifications constitutes your acceptance of the new Terms.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and TQM Tours LTD regarding your use of the Website, and supersede all prior and contemporaneous agreements, representations, and understandings.