{"id":10127,"date":"2025-03-31T20:33:26","date_gmt":"2025-03-31T20:33:26","guid":{"rendered":"https:\/\/tqmtours.com\/faqs\/"},"modified":"2026-03-04T05:19:37","modified_gmt":"2026-03-04T05:19:37","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.tqmtours.com\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10127\" class=\"elementor elementor-10127\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73380248 e-flex e-con-boxed e-con e-parent\" data-id=\"73380248\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39361bde elementor-widget elementor-widget-text-editor\" data-id=\"39361bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fca3007 e-flex e-con-boxed e-con e-parent\" data-id=\"fca3007\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c37df70 e-con-full e-flex e-con e-child\" data-id=\"c37df70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f18e039 elementor-widget elementor-widget-text-editor\" data-id=\"f18e039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n\n:root{\n--bg:#ffffff;\n--fg:#0f172a;\n--muted:#475569;\n--brand:#7c2d12;\n--card:#ffffff;\n--border:#e2e8f0;\n--shadow:0 10px 28px rgba(0,0,0,.06);\n--radius:14px;\n}\n\n.faq-wrap{\nmax-width:900px;\nmargin:auto;\npadding:20px 20px 60px;\nfont-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Ubuntu;\n}\n\n.faq-search{\nwidth:100%;\npadding:14px 16px;\nborder-radius:10px;\nborder:1px solid var(--border);\nfont-size:16px;\nmargin-bottom:25px;\nbox-shadow:var(--shadow);\n}\n\n.faq-container{\ndisplay:grid;\ngap:14px;\n}\n\n.faq-item{\nborder:1px solid var(--border);\nborder-radius:var(--radius);\nbackground:var(--card);\nbox-shadow:var(--shadow);\noverflow:hidden;\n}\n\n.faq-question{\ndisplay:grid;\ngrid-template-columns:auto 30px;\ngap:10px;\nwidth:100%;\npadding:16px 18px;\nfont-weight:700;\nfont-size:18px;\ncursor:pointer;\nbackground:none;\nborder:none;\ntext-align:left;\ncolor:var(--fg);\n}\n\n.faq-question:hover{\ncolor:var(--brand);\n}\n\n.faq-question .chev{\njustify-self:end;\nfont-size:18px;\ntransition:transform .3s ease;\ncolor:var(--brand);\n}\n\n.faq-item.active .faq-question .chev{\ntransform:rotate(90deg);\n}\n\n.faq-answer{\ncolor:var(--muted);\nfont-size:16px;\nline-height:1.6;\npadding:0 18px 16px 18px;\nmax-height:0;\noverflow:hidden;\ntransition:max-height .3s ease;\n}\n\n<\/style>\n\n<div class=\"faq-wrap\">\n\n<input id=\"faqSearch\" class=\"faq-search\" type=\"text\" placeholder=\"Search FAQs (refunds, Cuervo train, transportation, Fortaleza...)\" \/>\n\n<div id=\"faqContainer\" class=\"faq-container\">\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Are your tequila tours private or group-based? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nTransportation and scheduling are private for your group. Some distilleries operate their own internal tours, so portions inside the distillery may include other visitors.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Is transportation included with tequila tours? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nYes. Most tours include private transportation from Guadalajara. Vehicles are operated by licensed local drivers using insured tourist vehicles.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Do you own the vehicles or employ the drivers? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nNo. Transportation is provided by independent local drivers. They operate their own licensed vehicles and insurance. TQM Tours coordinates transportation for your experience.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Which distilleries can we visit? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nPopular distilleries include Fortaleza, Don Valente, Tres Mujeres, and Jos\u00e9 Cuervo\u2019s historic La Roje\u00f1a distillery depending on availability.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Are tequila tastings included? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nYes. Most tequila tours include guided tastings where you sample Blanco, Reposado, and A\u00f1ejo tequila while learning about production.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Where do tours depart from? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nAll tours depart from Guadalajara with pickup available from hotels or Airbnbs in the city.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">What is your cancellation policy? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nMost tours require cancellations at least 72 hours before the scheduled pickup. Reservations inside this window may be non-refundable because distilleries and transportation providers have already confirmed your booking. Please review our full <a href=\"https:\/\/tqmtours.com\/cancellation-policy\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica De Cancelaci\u00f3n<\/a>.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">How do refunds work? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nRefunds are issued after the distillery or partner provider returns funds to TQM Tours. Once received, we process your refund according to our <a href=\"https:\/\/tqmtours.com\/refund-policy\/\" target=\"_blank\" rel=\"noopener\">Pol\u00edtica De Reembolso<\/a>.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">What is the difference between the morning and evening Jos\u00e9 Cuervo Express train ride? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nThe Jos\u00e9 Cuervo Express offers two experiences: the morning \u201cAmanecer\u201d experience and the evening \u201cAtardecer\u201d experience. The morning option typically begins with the train ride to Tequila, while the evening experience usually starts with a bus ride to the agave fields and returns to Guadalajara by train. You can see the full details on our <a href=\"https:\/\/tqmtours.com\/jose-cuervo-express-train-tour\/\" target=\"_blank\" rel=\"noopener\">Jos\u00e9 Cuervo Express tour page<\/a>.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Can you pick us up in the town of Tequila? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nYes, pickup in Tequila may be possible depending on your tour. Because our drivers travel from Guadalajara, pickup in Tequila may involve an additional transportation cost.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Can I still take the Jos\u00e9 Cuervo Express if I am staying in Tequila? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nYes. Guests staying in the town of Tequila can still participate in the Jos\u00e9 Cuervo Express experience. Depending on the schedule and ticket availability, you may join the experience once it arrives in Tequila.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Are Jos\u00e9 Cuervo Express train tickets refundable? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nJos\u00e9 Cuervo Express tickets are generally non-refundable. Tickets may sometimes be rescheduled depending on availability and how far in advance the request is made. Changes within 48 hours are usually not permitted according to Jos\u00e9 Cuervo\u2019s policy.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">Do distilleries have their own cancellation policies? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nYes. Each distillery has its own reservation and cancellation policies. Some may provide refunds, others may offer credit, and some may have strict no-refund policies.\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<button class=\"faq-question\">What happens if there are road closures or unexpected local events? <span class=\"chev\">\u25b8<\/span><\/button>\n<div class=\"faq-answer\">\nOccasionally road closures or unexpected events can impact travel routes. While we will do everything possible to adjust the itinerary, TQM Tours cannot guarantee refunds for circumstances outside our control. We will always advocate on behalf of our guests with our partners when possible.\n<\/div>\n<\/div>\n\n<\/div>\n<\/div>\n\n<script>\n\n(function(){\n\nconst container=document.getElementById(\"faqContainer\");\nconst search=document.getElementById(\"faqSearch\");\n\ncontainer.addEventListener(\"click\",function(e){\n\nconst q=e.target.closest(\".faq-question\");\nif(!q) return;\n\nconst item=q.parentElement;\nconst panel=item.querySelector(\".faq-answer\");\n\nconst open=item.classList.contains(\"active\");\n\ndocument.querySelectorAll(\".faq-item\").forEach(i=>{\ni.classList.remove(\"active\");\ni.querySelector(\".faq-answer\").style.maxHeight=null;\n});\n\nif(!open){\nitem.classList.add(\"active\");\npanel.style.maxHeight=panel.scrollHeight+\"px\";\n}\n\n});\n\nsearch.addEventListener(\"input\",function(){\n\nconst q=this.value.toLowerCase();\n\ndocument.querySelectorAll(\".faq-item\").forEach(item=>{\n\nconst text=item.innerText.toLowerCase();\nitem.style.display=text.includes(q)?\"\":\"none\";\n\n});\n\n});\n\n})();\n\n<\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Are your tequila tours private or group-based? \u25b8 Transportation and scheduling are private for your group. Some distilleries operate their own internal tours, so portions inside the distillery may include other visitors. Is transportation included with tequila tours? \u25b8 Yes. Most tours include private transportation from Guadalajara. Vehicles are operated by licensed local drivers using [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10127","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/pages\/10127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/comments?post=10127"}],"version-history":[{"count":24,"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/pages\/10127\/revisions"}],"predecessor-version":[{"id":14014,"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/pages\/10127\/revisions\/14014"}],"wp:attachment":[{"href":"https:\/\/www.tqmtours.com\/es\/wp-json\/wp\/v2\/media?parent=10127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}